The Art and Science of Active Listening I think we can all agree we live in a digital world with a lot of surface noise. A world in which we are time-pressed — or at least feel as if we…
Leading With Courage The current environment appears to be out of control to many of us. In the United States, our politics have grown increasingly divisive, the climate appears to be getting more extreme, inflation is impacting everyone’s pocketbook, and…
Leading in a Time of Ambiguity Living through a pandemic is shadowed by nearly constant uncertainty. We take three steps forward, two sideways and unfortunately, then three steps backward. Innovators have been able to pivot and transform their business models…
How Pattern Recognition Drives High Performance Every week since the start of our thought leadership series we have revealed the building blocks required to achieve successful organizational change and transformation. Each article reflects the value of critical thinking, data, process,…
Agility-Resilience: The Post-Pandemic Model There is a new organizational model in town: the agility-resilience construct. Agility is active, resilience is reactive. And when you combine them, you’ve got an organizational performance that is highly competitive. How do you do that?…
A Playbook for Operational Assessment You’ve decided to mobilize your whole organization to pivot from past practices to better meet the needs of stakeholders in a dynamic, quickly evolving marketplace. You’ve completed all the planning meetings, rewritten the strategy and…
Is Your Value Proposition Still Relevant? Post-pandemic recovery offers a unique opportunity for discovery and reassessment. Chances are your organization was disrupted by the pandemic in a plethora of ways, as were your staff, members, subscribers and customers. At the…
How Effectively Do You Communicate With Stakeholders? Tell me something I don’t already know. Or if you do, tell me in a new way that makes the message relevant to me and useful in my life – both professional and…
Targeting Engagement, Establishing Trust, and Building Loyalty The cynic in us recognizes that we are living in the era of “it’s only about me.” The pragmatist in us also recognizes that as a brand and an organization, if you don’t…
How Critical Thinking Is Essential to Transformation and Reducing Bias What is your personal sphere of influence? As a team member, you influence your co-workers, customers, members, and management with your contributions. As a department manager, you influence a team…