Why Do People Lie? Issue 66: July 28, 2022 Last week we discussed inferences that can be made based on what we do versus what we say— all revealed by data from our physical and digital footprints. We offered several observations about how what we say often reflects what we think others want to hear from us or how others expect us to respond. Several months ago, we focused on how individuals and organizations earn trust. This week, we turn…
Behavioral and Inference Data: A 360 Perspective Issue 65: July 21, 2022 What we say or how we respond publicly is often very different than what we may feel, believe, like or dislike privately. Let’s consider a hypothetical conversation with a friend. She is proudly wearing a new dress that she just purchased. She asks your opinion as she seeks confirmation if the dress makes her look good. She surely thinks it does. You of course don’t want to hurt…
To Be Forewarned Is to Be Forearmed Issue 64: July 14, 2022 The savvy, experienced executives are curious, informed, and naturally anticipate the future, not catch up to it. That usually requires these individuals to step out of their comfort zones and confront ambiguity and change head-on. They support their teams and coach them to think critically and stretch to maintain high performance, both individually and for the organization. This may sound obvious, but in our experience, we have encountered…
Breaking News: Important Privacy Changes Issue 63: July 7, 2022 As we mentioned in our Privacy Regulation Update: The Doors Are Locking on User Data newsletter last week, over the next two weeks, we will share a curated list of 2021/22 articles to assist you and your organization in conducting some deep and critical thinking on how you collect, manage and leverage data. We will also review tips on how you adapt to the limitations and restrictions set in place…
Privacy Regulation Update: The Doors Are Locking on User Data Issue 62: June 30, 2022 We have frequently written about how the digital privacy and data environment outside of the US is being transformed as a result of international government efforts to enact policies and regulations that seek to protect its citizens and their privacy. The EU community is leading the way on these initiatives, and we caution all organizations to be aware and forewarned about the changes as they…
2022 Mid-Year Prediction: Unintended Consequences Issue 61: June 23, 2022 Over the past two years in discussions with clients and the 2040 team, I have continued to raise the point that ” it ain’t over until the lady sings.” Many have already sung with sighs of relief and many more have yet to sing. In either case, the songs increase anxiety and confusion when the last notes are ambivalent, and the outcome is not assured. The Center Will Not Hold…
Always Start with a Strategic Premise Issue 60: June 16, 2022 You’ve developed an aspirational strategic plan that is going to help you crush it compared to your competitors and allow the organization to expand its customer base and be more relevant to existing customers. The direction of the plan and its goals seem to address the declining performance of existing business lines and offerings by developing a new model. You’ve worked on it, honed it, and vetted it with…
Shared Purpose Revisited Issue 59, June 10, 2022 Back by popular demand, our newsletter on Shared Purpose is the best-read article we have published. It resonates because organizations today need a shared purpose to make a business sustainable. It’s not enough to have shared goals, an organization needs shared intent. Axios reports, “So much misunderstanding, tension and turmoil flow from thinking the other people are dishonest or out to get you. So, stop assuming the worst. Dig deep enough into relationships and…
Transformation Is a Messy Business Issue 58: June 2, 2022 When it comes to digital transformation, some thought leaders correlate it to chaos theory. We’ve all heard about chaos theory, even if we don’t understand it. Dumbed down, it’s the mathematical theory that explains what seems random and chaotic but that in actuality has underlying patterns, an interconnectedness and self-organization that can give order and logic to what seems chaotic on the surface. As we have continued to share in…
The Fault in Ourselves Revisited Issue 57, May 26, 2022 When we originally published this newsletter, Ukraine was not making headlines; there was no fifth wave of Covid; state primaries hadn’t happened; Disney was running theme parks in Florida without taking a public political position; the Johnny Depp and Amber Heard spectacle fighting out their own interpretations of the truth; and Elon Musk was not making news acquiring/not acquiring Twitter. Leading an organization has become a landmine with the public…