Resources and Research
Active Listening and Omni-Channel Resources
CMO Magazine: Retailers Still Not Walking The Omnichannel Walk: L2 Study
Business Insider: Shopping Cart Abandonment: Online Retailers’ Biggest Headache Is Actually A Huge Opportunity
Net Promoter Score: Learn How and More
Market and Demographical Resources
SIIA and Ron Levine: New Global Audience Data Points Publishers in Right Directions
NMC Horizon Report: Library Edition
General and Helpful Information and Resources
Richard Becker: Form Should Always Follow Function Even in Marketing
PWC: Global Data and Analytics Survey
Kevin Starr, Stanford Social Innovation Review: Four Questions to Predict Real Impact