Net Promoter and ACSI
What is NPS? Do you want to be a Net Promoter? Net Promoter Score is based on the fundamental perspective that an organization’s members and customers can be grouped into three categories: promoters, passives and detractors. Sentiment/data is gathered by asking one simple question: How likely are you to recommend my organization to a friend or colleague? This is asked in the immediate when an education session ends, at the end of a seminar or meeting, when a service or…
