The Grief You Can’t Name How Change and Transformation Influence You Issue 237, November 6, 2025 “This process, these checks, they’re not just procedures. They’re who we are. Without them, what are we?” A quality control inspector at an organization…
Why Smart People Make Bad Decisions: The Psychology of Bias in Leadership Issue 235, October 23, 2025 We have been documenting why smart people make bad decisions for several years. We thought we’d see random failure patterns across different types…
Measuring What Matters: Navigating the KPI Labyrinth in an Era of Information Overload Issue 215, June 5, 2025 Let’s get to the bottom line up front: In a business environment drowning in data, the organizations that will thrive are those…
Are You Sure You Matter? Issue 133, November 2, 2023 Holding onto next-gen workers and customers (born between 1997 and 2012) requires more than a trick up your sleeve. They are actively changing up the rules of engagement in, and…
The Motivation of Manipulating Data and Information to a Desired Outcome Issue 129, October 5, 2023 Some recent headlines have reported disturbing news about respected and respectable scholars falsifying or just ignoring data conclusions in scholarly papers. This is another…
Why Is Good Data Vital Currency and Bad Data a Disaster? Issue 49: March 31, 2022 We often talk about the common problem of collecting massive amounts of data without a strategy to transform it into intelligent action-oriented insights. We…
Do You Measure by Outputs or Outcomes? Issue 48: March 24, 2022 How do you and your organization measure accomplishments and achievements? In an Industrial Age mindset, output was believed to be the only measure as maximizing production efficiency became…
Measuring What Matters With the drama and disruption of the pandemic, you might think it’s time to re-evaluate your Key Performance Indicators (KPIs). Just look at the megatrends. Externally, customers have been affected by financial and supply chain disruption, along…
In my last post I wrote about Audience Development (AD) and Audience Engagement (AE). In that post I offered Audience engagement and measurement strategies and described how to create engagement and build relationships with your customers, your members, your subscribers and…
Time flies faster than one realizes. I had the opportunity back in 2011 to be a speaker at the Smithsonian’s Ignite Conference. I had recently held the role as one of a handful of expert reviewers for the Smithsonian’s next…