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The Human Factor Behind Employee Retention: Why Job Embeddedness Beats Perks

The Human Factor Behind Employee Retention: Why Job Embeddedness Beats Perks Issue 227, August 28, 2025 We’ve been solving the wrong problem. Organizations are spending billions on yoga studios, free meals, and basketball courts while their best talent walks out the door anyway. U.S. median job tenure sits at just four years. For employees aged 25-34, it’s a mere 2.7 years. According to Axios, small businesses face the highest churn rates and must pay an estimated 20% of an average…

Net Promoter and ACSI

The Impact of Digital Net Promoter and ACSI By Kevin Novak August 1, 2014 4 min read Today, I want to introduce you to two programs, one that I believe is essential to any business trying to understand the loyalty and satisfaction of their customers or members, and one that is a great barometer for the state of customer satisfaction in the US across industries. Net Promoter NPS stands for Net Promoter Score, a metric that serves as the standard…