The Shape of Things to Come Issue 79: Oct 27, 2022 As we contemplate the end of another year, now is a good time to revisit the opportunities and shortfalls of technology. And to clear up some popular theories that may be losing ground. As we have said many times, technology is no panacea or silver bullet, it is simply a tool to augment our intelligence, make our solutions smarter and help us measure what matters in a way that…
Uncertainty and Disruption Issue 78, Oct 20, 2022 You know something’s happening, but you don’t know what it is. Your competition is edging ahead. Your stakeholders are ambivalent. Your workforce is listless. Your management team is exhausted. Nothing that worked before is working now. You’re not alone. High performance in disruptive markets puts everyone to the test and on edge. Old strategies don’t work because conditions have changed. Managing a remote workforce with traditional management tactics doesn’t work because they’re…
Too Much Choice Makes Brand Loyalty an Endangered Species Issue 77: Oct 13, 2022 There’s a sea change taking place in social media and streaming platforms which should be a red flag for organizations that offer memberships, subscriptions or use devices that seek to deliver continuous value via consumer consumption, leading to rich sources of recurring revenue. Members Only Membership and subscription have become all the rage over the past five years across many businesses. The continual drips of monthly…
Systems Thinking Powers Actionable Solutions in Three Easy Steps The Past Is No Playbook for the Future Issue 76: Oct 6, 2022 If by chance you have been asleep for the past three decades, you may have missed the success of a systems thinking strategic model. Everyone who understands climate change realizes that we (all of us, sentient and non) live in a closed-loop, interconnected system. That understanding is based on the ability to look at life holistically, connecting the…
An Elephant? What Elephant? Where Is the Elephant? Decision-Making: Actions, Influences, Impacts and Unintended Consequences Issue 75: Sept 29, 2022 In June of this year, we published an article about unintended consequences and how many organizations, governments and individuals are blindsided by not anticipating the future. Technically, unintended consequences are outcomes of actions in the immediate past or in current times that have unforeseen impacts or influences on the near or far future. Consider a line of dominoes or a…
Assumptions and Consequences Issue 74: Sept 22, 2022 Don’t make any assumptions! How many times have we heard this – at work and at home? Yet, we make assumptions all the time. And our assumptions are typically personal speculations that have broad implications. We assume that our workforce is achieving its potential. We assume that leadership is making decisions that benefit the entire organization, including its workers. We assume that our customers are pleased with our products and services and…
Quiet Quitting Issue 73: Sept 15, 2022 We’ve all become seduced by the power of digital media to shift the cultural conversation in real time. Case in point: A cascade of reports about Quiet Quitting hit our inboxes after it was socialized on TikTok in July. It soon became the darling of cultural observers and journalists … and the bane of HR teams. So, what’s the fuss? Ambivalent employment has been around for ages; quiet quitting has gained traction as…
What Role Do You Play? Issue 72: Sept 8, 2022 Here’s a real-life scenario. Recently there has been friction and dissension within a management team. Managers are struggling to help manage a disruptive economy, guide strategy in an ambiguous marketplace, rein in a headstrong CEO that is resisting authority, and manage multiple powerplays among members who believe they have all the answers or who are afraid to reveal themselves and what they don’t know. This is not a fictional drama…
What Is Your North Star? Issue 71: Sept 1, 2022 Do you know your organization’s North Star? Or maybe a better question is whether your organization even has a North Star. Not to get all astronomical on you, but Dr. E.C. Krupp, Director of the Griffith Observatory in Los Angeles and a world-renowned expert in ancient astronomy explains, “The north pole of the sky and whatever stars were close to that point told the ancients there was foundation and structure…
How Communications Matter Issue 70, August 25th, 2022 Can you hear me? Am I listening? Are we communicating in ways that we understand each other? Language, tone, intention … critical thinking. Are we honestly embracing diversity of thought, alternative perspectives, and different ways of solving problems? Or are we putting our co-workers, colleagues, and—even worse—our customers into boxes that we have imposed on them. In case you missed, it, check out our newsletter, “How Effectively Do You Communicate with Stakeholders,” and learn…