leadership Archives

How Human Emotion, Identity, and History Shape Decisions

How Human Emotion, Identity, and History Shape Decisions Issue 224, August 7, 2025 It is human emotion, identity and history that shape our culture and inform our decisions. So, here’s a question that should keep every leader awake at night: In an era where data-driven decision-making and AI-powered analytics lead strategy, why do so many consequential business choices still get made in conference rooms based on gut feelings, unspoken fears, and organizational memories? There appears to be an ongoing debate…

Kevin Novak

August 7, 2025

Ideas and Innovations Newsletter

Resisting the Escalation Trap

Resisting the Escalation Trap Separating Smart Persistence from Stubborn Commitment Issue 223, July 31, 2025 How do you balance what you think your customers need versus what they want? Let’s say you are ahead of the trend curve in your industry, and are launching an event that is so forward-thinking that it challenges current status quo thinking. Here’s a real-life example. In the past, a marketing director produced an event for CFOs on sustainability initiatives and cost-savings and how they…

Kevin Novak

July 30, 2025

Ideas and Innovations Newsletter

The Costs of Driving Efficiency

The Costs of Driving Efficiency Organizational Transformations We Live Through But Don’t Notice Issue 221, July 17, 2025 What is the cost of driving efficiency? In the process of ensuring the sustainable profitability of an organization, the business model becomes subtly reshaped. It may not be obvious at the time, but short-term financial and structural decisions in the interests of long-term success remold the workforce, the organizational culture, and can trigger larger socio-cultural trends. Rewriting History Historically, organizations seek to…

Kevin Novak

July 17, 2025

Ideas and Innovations Newsletter

Why Doing the Right Thing Is So Hard

Why Doing the Right Thing Is So Hard Issue 220, July 10, 2025 Imagine that you live and work in a surveillance state—a place where things just happen with no explanation, people show up and disappear, everyone is being watched, everything is being reported, and no one can be trusted. Surveillance disintegrates trust, making people anxious, paranoid, and mistrustful. It creates a climate where fear overrides integrity and self-preservation stifles action. In Hamlet, Denmark was such a surveillance state, and…

Kevin Novak

July 9, 2025

Ideas and Innovations Newsletter

True Loyalty: The Best Last Experience Is Your Next Minimum Expectation

True Loyalty: The Best Last Experience Is Your Next Minimum Expectation How Does an Organization Create True Customer Loyalty? Issue 219, July 3, 2025 Sam Walton said, “Your best last experience is your next minimum expectation.” In 2025, these words of wisdom have become a double-edged sword as the greatest opportunity and biggest threat to customer loyalty. Based on Walmart’s longevity and performance, his motto seems to be proving out in the retail marketplace. But Walton’s business philosophy works both…

Kevin Novak

July 2, 2025

Ideas and Innovations Newsletter

Signal vs. Noise: A Mid-Year Framework for Navigating Transformation in the Age of Overload

Signal vs. Noise: A Mid-Year Framework for Navigating Transformation in the Age of Overload A Summer Solstice Pause for Strategic Clarity Issue 218, June 26, 2025 With a continuous barrage of public opinion about the pros and cons of new strategies, tactics, and tools, we’re taking a Summer Solstice-inspired, mid-year pause to curate three important signals organizations should consider in being ready and prepared for transformation. Because like it or not, transformation is not nice, it’s messy and it’s stressful…

Kevin Novak

June 25, 2025

Ideas and Innovations Newsletter

Survival Mode Leadership: The Hidden Costs of Managing by Fear

Survival Mode Leadership: The Hidden Costs of Managing by Fear Issue 217, June 17, 2025 When employees hear their manager’s footsteps approaching, their palms shouldn’t start sweating. When a team meeting is called, hearts shouldn’t race with dread. Yet across organizations worldwide, this is exactly what’s happening. A recent study from Staffing Industry Analysts found that 75% of workers have left a job specifically to escape a toxic boss. The number one driver of workplace toxicity? Fear-based leadership. This begs…

Kevin Novak

June 18, 2025

Ideas and Innovations Newsletter

The Leadership Paradox: Why AI Should Make Us More Human, Not Less

The Leadership Paradox: Why AI Should Make Us More Human, Not Less Who’s the Fittest to Survive? Issue 216, June 12, 2025 We’ve all been taught Charles Darwin’s theory of the survival of the fittest. The theory has ruled in the animal kingdom as well as the boardroom. The strong, the bullies, and the ruthless were always perceived to be the survivalists. We admired the fittest and sought to emulate them. This interpretation of success was mirrored by the top-down,…

Kevin Novak

June 12, 2025

Ideas and Innovations Newsletter

Measuring What Matters: Navigating the KPI Labyrinth in an Era of Information Overload

Measuring What Matters: Navigating the KPI Labyrinth in an Era of Information Overload Issue 215, June 5, 2025 Let’s get to the bottom line up front: In a business environment drowning in data, the organizations that will thrive are those that master the art of strategic data curation instead of collection, asking “why” before “what,” and building KPI ecosystems that connect rather than isolate. Last week we offered advice and some philosophical thought about leading and managing in today’s whiplash…

Kevin Novak

June 5, 2025

Ideas and Innovations Newsletter

Navigating Whiplash: Effective Leadership in the Era of Volatility

Navigating Whiplash: Effective Leadership in the Era of Volatility Issue 213, May 22, 2025 Turbulence. Unpredictability. Volatility. Whiplash. Imagine that you are a retailer today trying to figure out how to plan for an uncertain future in terms of tariffs, pricing and customer confidence. From our vantage point, it’s not just the retail sector that is reeling from the illogical swings on federal policies. The pharmaceutical industry is under siege. As are education, the arts, environmental engineering, tech companies, and…

Kevin Novak

May 22, 2025

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