Invisible Friction Is Slowing Your Strategy Issue 231, September 25, 2025 Earlier this year, the new CEO of a high-tech organization rushed to get an AI tool that promised to revolutionize customer onboarding into production. She was recognized as a…
The Costs of Driving Efficiency Organizational Transformations We Live Through But Don’t Notice Issue 221, July 17, 2025 What is the cost of driving efficiency? In the process of ensuring the sustainable profitability of an organization, the business model becomes…
The Temptation of Addition Bias Issue 211, May 8, 2025 We are addressing a common strategy that many organizations use to solve an immediate problem. Addition bias is something we’re pretty sure you have encountered as a problem-solving strategy when…
Hope vs. Optimism: Leveraging Both for Strategic Success Issue 208, April 17, 2025 In today’s volatile, chaotic marketplace, organizations often fall back on hope as a default business strategy. When leaders feel overwhelmed by external, confusing, and contradictory factors, hope…
Unlearning: The Hidden Key to Organizational Transformation Issue 206, April 3, 2025 Let us count the number of times we have heard this: “But we’ve always done it this way,” Or this: “It’s always worked in the past.” And this:…
AI Mindshifts: The Death of Brands Issue 192, December 26, 2024 Let’s take a moment over the holidays to fantasize about the future. It’s a future that is all about you – that is to say, your favorite future. We…
Why Strategic Re-Think Is Today’s Prerequisite Strategy Issue 158, May 2, 2024 Although it seems counterintuitive in today’s dynamically changing marketplace, many organizations still live, breathe, and sometimes die by their static three- or five-year strategic plans. It takes so…
The Value and Challenge of Compromise Issue 148, February 22, 2024 How many times did your parents tell you to, “Pick your battle.” And then in the next breath say, “Never compromise your values.” That ambiguity could be confusing to…
Do You Fall Prey to Oversimplification? Issue 147, February 15, 2024 We all do it. We oversimplify when it suits us or when we believe that is what our audience wants to hear. In business, we have been programmed not…
When Your Reach Exceeds Your Grasp Issue 139, December 14, 2023 Here’s a question for you as we wrap up 2023: Why have so many organizations reset themselves by dramatically cutting back on their staff and operations? Why did their…