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It is all about the Content!

The Impact of Digital It is all about the Content! By Kevin Novak September 4, 2014 2 min read I have been talking about content for a long time now and it really is the core building block of what…

Active Listening

The Impact of Digital Active Listening By Kevin Novak August 25, 2014 9 min read This post is going to cover a few different topics today all tied together by a common thread. Net Promoter, Active Listening, Customer and Member…

Net Promoter and ACSI

The Impact of Digital Net Promoter and ACSI By Kevin Novak August 1, 2014 4 min read Today, I want to introduce you to two programs, one that I believe is essential to any business trying to understand the loyalty…