The Impact of Digital Your Digital Future: The Red Pill or Blue Pill By Kevin Novak September 10, 2014 6 min read Today’s world is global and connected, and your customer demographics are shifting. Has this happened before? Sure. Customer…
The Impact of Digital It is all about the Content! By Kevin Novak September 4, 2014 2 min read I have been talking about content for a long time now and it really is the core building block of what…
The Impact of Digital Active Listening By Kevin Novak August 25, 2014 9 min read This post is going to cover a few different topics today all tied together by a common thread. Net Promoter, Active Listening, Customer and Member…
The Impact of Digital Net Promoter and ACSI By Kevin Novak August 1, 2014 4 min read Today, I want to introduce you to two programs, one that I believe is essential to any business trying to understand the loyalty…