Why 92 percent of S&P 500 value now resides in intangible assets while most organizations still measure only the tangible 8 percent. The precision trap, the measurement gap, and what a serious approach to measuring trust, culture, and institutional knowledge actually requires.
Artificial Understanding The Human Cost of the Comprehension Gap Part Two of a Three-Part Series Issue 261, April 23, 2026 Last week, in Part One of this series, I examined the comprehension gap that separates what artificial intelligence can do from what the people deploying it actually understand. That piece focused on the boardroom, on the executives making consequential decisions about technology they have not taken the time to genuinely comprehend. The responses I received confirmed what I suspected: the…
Your transformation dashboard is likely not showing you reality. It is showing you a version of reality shaped by confirmation bias, survivorship data, and aggregation smoothing. This article examines five patterns of dashboard deception and what honest measurement actually requires.
Artificial Understanding The Intelligence We Built and the Comprehension We Didn’t Part One of a Three-Part Series Issue 260, April 16, 2026 I attended a virtual event last week that was constructed around consideration and discussion of AI twins for CEOs and C-level executives. The technology discussion was impressive; there are so many options. I geeked out on the framework, policy and procedure points and where progress is happening as we continue to run instead of walk. It was a…
Spring Renewal 2026 Redefining Ourselves in a Season of Disruption Issue 259, April 9, 2026 Spring has always carried a particular kind of promise. The natural world begins again. Light returns. Something dormant wakes up. And for as long as I have been writing this newsletter, I have used this season to pause, look back across the body of work we have built together, and ask a simple question: what do we need to revisit? This year, that question carries…
Organizational Memory Loss Why Learning Doesn’t Stick Issue 258, April 2, 2026 A senior leader at a client I work with told me something recently that has stayed with me. Her organization had just completed a major strategic initiative, the third of its kind in four years, and by most measures it had gone reasonably well. On time. On budget. Acceptable progress to date. But when she pulled up the reports from the previous two initiatives, she found something that…
Why AI Adoption Resistance in the Workplace Is a Leadership Problem, Not a Technology Problem Most organizations treat AI adoption resistance in the workplace as a training gap. Leadership assumes that if people understood the technology better, used it more, or simply got over their discomfort, adoption would follow. This assumption is wrong, and it is the primary reason that, according to MIT research published in 2025, 95 percent of corporate AI initiatives fail to meet their stated objectives. AI…
Episode 019 Structural Silence – Why Organizations Train People Not To Speak The Invisible System that Trains People not to Speak Hosts: Kevin Novak Duration: 32 minutes Available: March 26, 2026 🎙️Season 2, Episode 19 Episodes are available in both video and audio formats across all major podcast platforms, including Spotify, YouTube, Pandora, Apple Podcasts, and via RSS, among others. Transcript Available Below Episode Overview Most organizations believe they have open cultures where people feel comfortable raising concerns. The…
Policy as Proxy Leadership Rules Don’t Lead People. Leaders Do. Issue 257, March 26, 2026 A vice president of operations I worked with at a client recently described a moment that stayed with me. She had been trying to approve a temporary staffing adjustment for one of her regional offices related to a short-term initiative that would increase the load on the customer service team. A decision well within her scope of responsibility. It should have taken a phone call…
Episode 018 The Organizational Immune System – When Culture Attacks What It Doesn’t Recognize The Organizational System that Neutralize Change Before it Can Take Hold Hosts: Kevin Novak with James Elliott Duration: 53 minutes Available: March 19, 2026 🎙️Season 2, Episode 18 Episodes are available in both video and audio formats across all major podcast platforms, including Spotify, YouTube, Pandora, Apple Podcasts, and via RSS, among others. Transcript Available Below Episode Overview Your body has an immune system that…